1) I feel that they are utterly unaccessible to the general public! Spiritually, physically, emotionally, economically. I've talked to A LOT of people about how they feel when shopping at a Mac counter and most of the time they feel incompetent. That's never a good way to do business.
2) Cheaply made products that are overpriced! I've hear far too many times from far too many people that MAC products make them break out, ect. I personally don't want to pay three times the average price of a half decent product.
3) Marketing scheme! The reason Mac does all of the the "Limited Edition" lines is because it is an excellent way to make more money! People don't want to miss out on things, everyone wants to feel special, and this is an age old marketing scheme that works! Problem with that is... that more often than not there will be a number of products that aren't limited edition in with the actual new colors/products. This is why you end up with five or six of the same color... Look at Urban Decay and how many of their palettes have five old colors with five new colors, while people want the new colors and buy the product for that, they also end up rebuying products that they already have and probably don't need more of. Its why I don't buy palettes unless I'm completely new to the brand... Like I will probably buy the Naked palette.
4) Horrible costumer service!
5) Color! I know a lot of women out there who LOVE the selection of colors in MAC foundation... problem is... is that most of the time, They're only shopping for one or two colors/shades. Illamasqua has so many more shades, mainly because they're a theater company, but in their pressed powders alone there are 15 varying, different shades. Mac has whole different sets of press powders with maybe two different shades for each one... At least on their website... Given, those are just one type of product, but check out both sites and see for yourself. And yes Illamasqua is an actual "High End" brand as far as price and product... whereas MAC is significantly cheaper, but Illamasqua is a Theater makeup company... they make their products to last!
6) The whole Rodarte scandal... If you don't know about this Google is your friend.
MAC Site
Illamasqua
Rodarte
Juarez
The rest is up to you...
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